We also had an adorable little kid in our audience: at the end, when Bonnie says “There’s a snake in my boots!” when she’s looking at Woody, a little girl in the audience kept repeating the line several times over. Writing it like that I suppose it could sound annoying, but in person it was seriously adorable.

I do know that the only reason we got to tier 3 as fast as we did is because Johnathan knows what he’s talking about and we were able to provide proof of our problem and that it was past the capabilities of the usually-helpful tier 1 and the not-at-all helpful tier 2.

The problem with the reps is that some of them retain what they’ve learned and some don’t. It isn’t that some can see things and others can’t; they all have access to the same tools on the customer service side. Tier 2 and 3 may have access to more advance diagnostic tools, but customer service should have the same thing across the board. Unfortunately, not everyone uses the tools available to them, choosing instead to try to get off the phone quickly or fob the caller off on tech support. I went through the same training as the phone reps when I started working there, and the training was very thorough. What people retain, however, cannot be measured or planned against, so that’s why there’s such a vast variance in the information given. I know I’m not okay with that, but what can I do? So we voted with our money and went elsewhere. Individually we won’t affect TWC, but it will make me feel better not to be paying a company that can let such rudeness and inconsistent information continue indefinitely.

I had a heck of a time getting anywhere until I got Pat as my Tier 3. Whatever he managed to do, we haven’t had much of the same problem since. We still have hiccups – which I expect anymore – but it isn’t as bad anymore.

I agree that their customer service is beyond frustrating. I want to know how some reps can see things that others don’t. Everyone needs to be trained to see everything. I had to learn everything there was to know at May, and my lead made sure that I could see everything that I needed to. Other customer service reps should be trained in the same manner.

comcast refused to do anything besides tell us to unplug our modem, and ping us to make sure we were connected, always telling us theres no problem, YOU keep scanning for the next 10mins straight and tell me theres no problem!

well i had to call 2-3 times a week for those 3 months until they admitted it was a faulty node, they then reimbursed me for 3 months, and i immediately canceled and got verizon

Just help me fix the problem. Stop pretending like I’m the first person to call with a problem today.

I empathize with losing yourself too. We constantly try to get our school done, keep the house clean, not lose our sanity, and try to see friends.. Which half the time ends up turning into study time for those of us in school. Sometimes, it meant shutting the books for the night and going somewhere to do something that had nothing to do with school.

Makes me really wonder how on earth my Mom did this when she went back to school… She had FT work & school, internship, me, and my Grandpa & Dad to all take care of… Frankly, I’d lose my mind!

I agree with you regarding “The Last Days of Emma Blank,” it was disturbing especially about the ‘dog’ metaphor. A few friends of mine thought is was hilarious so I took a chance and saw it, which made my day count to 6 consecutive films. Too much for one day. I also enjoyed “Father and Guns” which was a last decision; I am sorry you had trouble with that film. It seems like a few films burned up.

Other feature films that I enjoyed was “The Good Heart” which had a poignant message just like “A Year without Sex” that was a little disappointing. I was so tired that it kept my interest and offered intelligent comedy. I do not gravitate towards comedies and it was a nice change. I did not have “Bomber” on my radar but I did enjoy it; again a comedy but was wonderfully written with a message at the end.

I am in Ciff withdrawal, and I also am looking forward to next year. I am a volunteer and I see all the work that goes on. I am sorry to report that they will have to address the “Standby” line because I believe all the twittering that was done, it will become larger than this year.

Thanks,

We were just practicing our stalking.

We do go from freezer to fridge (or counter sometimes for a while, because damn, some of these things just will not thaw in the fridge), and it has worked very well. Sometimes we skip the oven or the stove and just heat up individual servings in the microwave when things are already cooked. The lasagna that we froze and the chicken pot pie will be cooked after we thaw them.

I guess the short of it is:

- Rubbermaid containers, lots of them
- Glass casserole dishes

We don’t use throwaway ones, and I wouldn’t anyway because that’s pretty wasteful and will end up costing more in the long run. We got a couple of boxes of containers for about $20 each at target. It came with a lot of little once which we don’t use as much, but they stack up really well and they don’t take up as much space because of that. Those are useful for storing individual servings of soups, or I’m using one for a powdered cream of chicken soup mix that I made.