Hey, Thank you for your comments and letting me know. That is NOT the way we treat our customers at Leo’s. I feel the same way that you do about tipping. If someone gives me exceptional service for something I reward them for their efforts. Restaurants are a different story. I always leave at least 18% even when the service did not warrant it. (but that is a different blog )

Now, back to Leo’s; I have not heard of this happening before. Regardless, I do take this very seriously, This tipping issue has been addressed with not just the person in question but the whole staff. It was a great opportunity to fresh our teams skills on what our customer service practices are and what is expected of them in their daily interactions with our customers. I can certainly assure you that this is not a practice supported by the owners of Leo’s. I am really sorry to loose you as a Wash – Dry – Fold Customer because we really do a great job and have lots and lots of really happy customers.

I would be happy to discuss this with you anytime please drop me an email with your contact number or call me at the store and if I am not there ask for my Cell Phone.

Your plan sounds very methodical, too, so it makes total sense. Good luck! Can’t wait to see the finished project!

Knit in the round
Pick up stitches
Make twisted cables
Make wandering cables
Make socks
Work 2-at-a-time

I have one more pair of socks to go to finish all of the techniques I need to learn. I plan to cast on my kilt hose by the end of January, and be wearing them by spring.

We also had an adorable little kid in our audience: at the end, when Bonnie says “There’s a snake in my boots!” when she’s looking at Woody, a little girl in the audience kept repeating the line several times over. Writing it like that I suppose it could sound annoying, but in person it was seriously adorable.

I do know that the only reason we got to tier 3 as fast as we did is because Johnathan knows what he’s talking about and we were able to provide proof of our problem and that it was past the capabilities of the usually-helpful tier 1 and the not-at-all helpful tier 2.

The problem with the reps is that some of them retain what they’ve learned and some don’t. It isn’t that some can see things and others can’t; they all have access to the same tools on the customer service side. Tier 2 and 3 may have access to more advance diagnostic tools, but customer service should have the same thing across the board. Unfortunately, not everyone uses the tools available to them, choosing instead to try to get off the phone quickly or fob the caller off on tech support. I went through the same training as the phone reps when I started working there, and the training was very thorough. What people retain, however, cannot be measured or planned against, so that’s why there’s such a vast variance in the information given. I know I’m not okay with that, but what can I do? So we voted with our money and went elsewhere. Individually we won’t affect TWC, but it will make me feel better not to be paying a company that can let such rudeness and inconsistent information continue indefinitely.

I had a heck of a time getting anywhere until I got Pat as my Tier 3. Whatever he managed to do, we haven’t had much of the same problem since. We still have hiccups – which I expect anymore – but it isn’t as bad anymore.

I agree that their customer service is beyond frustrating. I want to know how some reps can see things that others don’t. Everyone needs to be trained to see everything. I had to learn everything there was to know at May, and my lead made sure that I could see everything that I needed to. Other customer service reps should be trained in the same manner.

comcast refused to do anything besides tell us to unplug our modem, and ping us to make sure we were connected, always telling us theres no problem, YOU keep scanning for the next 10mins straight and tell me theres no problem!

well i had to call 2-3 times a week for those 3 months until they admitted it was a faulty node, they then reimbursed me for 3 months, and i immediately canceled and got verizon

Just help me fix the problem. Stop pretending like I’m the first person to call with a problem today.