Hey, Thank you for your comments and letting me know. That is NOT the way we treat our customers at Leo’s. I feel the same way that you do about tipping. If someone gives me exceptional service for something I reward them for their efforts. Restaurants are a different story. I always leave at least 18% even when the service did not warrant it. (but that is a different blog )

Now, back to Leo’s; I have not heard of this happening before. Regardless, I do take this very seriously, This tipping issue has been addressed with not just the person in question but the whole staff. It was a great opportunity to fresh our teams skills on what our customer service practices are and what is expected of them in their daily interactions with our customers. I can certainly assure you that this is not a practice supported by the owners of Leo’s. I am really sorry to loose you as a Wash – Dry – Fold Customer because we really do a great job and have lots and lots of really happy customers.

I would be happy to discuss this with you anytime please drop me an email with your contact number or call me at the store and if I am not there ask for my Cell Phone.